Contact Us

We’re Here to Help

Thank you for visiting Etherevia. Whether you need assistance before placing an order or have a question about an existing purchase, our customer support team is ready to help.

You may contact us regarding:

  • Product details, colors, materials, or sizing
  • Order confirmation and payment questions
  • Shipping estimates and tracking information
  • Address corrections or order changes
  • Damaged, defective, incorrect, or missing items
  • Return, exchange, or refund requests
  • Website accessibility or technical concerns
  • General feedback about your experience

Customer Support

Email: support@etherevia.shop
Phone: +1 (604) 729-2520
Website: Etherevia.shop

Mailing address:
Etherevia
1801 Alderlynn Dr, North Vancouver, BC V7J 2S8, Canada

Email is the recommended contact method because it allows us to review your request and any supporting information carefully. When contacting us about an order, please include your full name, order number, and the email address used at checkout.

For damaged, defective, or incorrect products, please also include clear photographs of the item, packaging, and shipping label. This information helps us investigate the issue and provide an appropriate resolution more efficiently.

Response Time

We aim to respond to customer inquiries within 1–2 business days. During weekends, public holidays, major promotions, or periods of unusually high order volume, responses may take slightly longer.

Please send one complete message whenever possible. Multiple messages concerning the same request may make it more difficult to follow the conversation and could delay our response.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@etherevia.shop. We will make a reasonable effort to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or been transferred to a shipping partner.

If the package has already been dispatched, the order may need to be delivered before a return can be requested under our Return & Refund Policy.

Please do not send returns to our business address without first receiving return instructions from our support team. Unauthorized returns may be refused or may experience processing delays.