Contact information

Etherevia Customer and Business Information

Etherevia is an online retailer offering crystal-inspired bracelets, decorative accessories, charming keychains, bag charms, and thoughtful gift items to customers in supported destinations worldwide.

For questions about products, orders, shipping, returns, refunds, website content, or store policies, please contact us using the information below.

Store name: Etherevia
Website: Etherevia.shop
Customer support email: support@etherevia.shop
Telephone: +1 (604) 729-2520

Business and mailing address:
1801 Alderlynn Dr, North Vancouver, BC V7J 2S8, Canada

Customer Service Requests

For faster assistance, include your order number and the email address used during checkout. If your inquiry concerns a damaged, defective, missing, or incorrect item, include photographs showing the product, packaging, and shipping label.

We generally respond within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of increased demand.

Returns

Returns must be requested by emailing support@etherevia.shop within 30 days of confirmed delivery. Customers must receive authorization and the correct return instructions before mailing a product.

The address listed above should not automatically be used as a return address. Depending on the product and destination, our customer service team may provide a different authorized return location or return method. Packages sent without authorization may be delayed or refused.

Business Communications

Legal notices, intellectual property concerns, and formal business correspondence may be directed to support@etherevia.shop or mailed to our business address. Please include sufficient information for us to understand, verify, and respond to the matter.