Shipping policy
Etherevia provides free standard shipping to supported destinations worldwide. We aim to make international shopping straightforward while keeping customers informed from order confirmation through delivery.
Order Processing
Orders are generally prepared within 1–3 business days after successful payment confirmation. Orders placed during weekends, public holidays, promotional events, or periods of high demand may require additional processing time.
Processing time is separate from transit time. Once your package has been dispatched, you will normally receive a shipping confirmation email containing available tracking details.
Estimated Delivery Time
Our estimated international delivery period is 7–14 business days after dispatch.
This estimate does not include order processing time, weekends, destination-country holidays, customs inspections, or delays outside our reasonable control. Delivery to remote locations may require additional time.
Although we work to provide reliable estimates, arrival dates are not guaranteed. Carrier congestion, weather conditions, customs procedures, transportation interruptions, regional restrictions, and other external events can affect delivery.
Free Worldwide Shipping
Standard shipping is free for all eligible orders shipped to supported destinations. No minimum order value is required unless otherwise stated during a specific promotion.
If expedited or optional paid delivery services become available, their price and estimated timing will be displayed at checkout. Purchasing expedited shipping does not eliminate order processing time or guarantee that customs authorities will release a package by a particular date.
Tracking Information
When tracking is available, it will be sent to the email address used at checkout. Tracking information may take several business days to update after dispatch, especially when the parcel is transferred between international and local carriers.
A temporary lack of tracking movement does not always mean that a package has stopped traveling. Some carriers scan shipments only at major transit points.
Address Accuracy
Customers are responsible for entering a complete and accurate delivery address. Before submitting an order, please review:
- Recipient’s full name
- Street name and building number
- Apartment, suite, or unit number
- City, province, state, or region
- Postal or ZIP code
- Country
- Telephone number, when requested
If you notice an error, contact support@etherevia.shop immediately. We cannot guarantee address changes after an order enters processing or has been dispatched.
Etherevia is not responsible for delivery failures caused by an incorrect or incomplete address submitted by the customer. If a parcel is returned to the sender, contact us so we can review the available options.
Customs, Duties, and Import Charges
International orders may be examined by customs authorities. Depending on local laws, a customer may be responsible for import duties, taxes, brokerage charges, or other fees imposed by the destination country.
These charges are not shipping fees collected by Etherevia unless they are specifically included at checkout. Customs procedures and charges vary by destination, so customers should consult their local customs authority if they require detailed information before ordering.
Delayed Packages
If your order has not arrived within the estimated period, review the tracking information and check with household members, neighbors, building reception, or the local delivery office.
If you still cannot locate the package, contact us with your order number. We will review the available tracking details and, when appropriate, contact the shipping provider.
Lost, Damaged, or Incorrect Deliveries
If tracking indicates delivery but the package cannot be found, please contact the carrier and our support team promptly. Carrier investigations may require time to complete.
If your package arrives damaged or contains an incorrect item, email us with clear photographs of the package, shipping label, and product. We will assess the issue and provide an appropriate resolution under our Return & Refund Policy.
Separate Shipments
Products from the same order may occasionally be sent in separate packages for logistical reasons. Separate tracking numbers may be provided. You will not be charged additional standard shipping fees when we divide an order into multiple shipments.